Complaints and appeals form
In the first instance, issues should be discussed informally with the relevant party (e.g., teacher, student, staff member) to try and resolve the matter. If the issue cannot be resolved informally, please complete this form and attach any supporting evidence.
Next steps from here:
- The Learning Support team will acknowledge your complaint in writing within three (3) business days of receipt.
- The Learning Support team investigate the matter impartially, considering all relevant information. This may involve discussions with all involved parties. All details of this investigation will be recorded. This investigation will involve a range of the following (case-by-case):
- Discussion with all involved parties
- Review of data
- Decision: A decision will be communicated to the parties involved within ten (10) working days of receiving the complaint or appeal. The decision will include reasons for the outcome. If evidence requested from the learner is not received in a timely manner during the investigation, this may delay the date of the outcome. In this case, the Learner Support team will advise the learner of any possible delays, alternatively, lack of evidence may result in the complaint being dismissed.
- If a party is not satisfied with the outcome, they may appeal the decision. Appeals must be lodged within 20 working days of receiving the outcome. This will escalate the appeal / complaint to the Operations Manager.
- If a complaint or appeal is not resolved to the complainant’s satisfaction, they may seek an external review by an independent party.